Privacy Policy
1. Introduction
Amvale Scotland Ltd. (“Amvale”, “we”, “our” or “us”) is committed to protecting the privacy and security of your personal information. We process personal data in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018 and other applicable data protection legislation.
This Privacy Policy explains how we collect, use, store, share and protect your personal information when you use our website, contact us or use our services. It also explains your rights and how you can exercise them.
By using our website or providing us with your personal information, you acknowledge the practices described in this Privacy Policy.
2. Data Controller
Amvale Scotland Ltd. is the Data Controller responsible for the personal information processed through this website and in connection with our services.
If you have any questions regarding this Privacy Policy or how your personal data is processed, please contact:
Associate Director of Operations
Amvale Scotland Ltd
110 Stobcross Road
Glasgow
G3 8QQ
Telephone: 0800 695 1111
Email: info@amvalescotland.com
Data Protection Officer:
Amvale has appointed an independent Data Protection Officer (DPO):
The Privacy Worx Ltd
Email: chris@theprivacyworx.com
Telephone: 0203 343 9043
3. Information We Collect
Personal Information
- Name
- Address
- Telephone number
- Email address
- Date of birth
- Emergency contact details
- Other information voluntarily provided by you
Special Category Data
Where necessary to provide our services we may collect health information, mobility requirements or other medical information relevant to patient transport.
This information is treated as Special Category Data and receives additional protection.
Payment Information
Where payments are made online, payment processing is undertaken securely by Stripe. Amvale does not store your full payment card details.
Website Usage Information
When you visit our website we may collect:
- IP address
- Browser type
- Device information
- Pages visited
- Date and time of access
- Website usage statistics
This information assists us in maintaining website security and improving our services.
4. How We Collect Information
We collect personal information when you:
- Contact us by telephone, email or post
- Complete website forms
- Request information
- Book or enquire about our services
- Submit feedback
- Make payments
- Visit our website
We also collect limited technical information automatically through essential website technologies.
5. Lawful Basis for Processing
We process personal information under one or more of the following lawful bases:
- Performance of a contract
- Compliance with legal obligations
- Legitimate interests
- Consent (where applicable)
Where Special Category Data is processed, this is undertaken in accordance with Article 9 UK GDPR where necessary for healthcare, medical transport services, safeguarding or legal obligations.
6. How We Use Your Information
We use personal information to:
- Deliver patient transport services
- Respond to enquiries
- Manage bookings
- Process payments
- Communicate with patients and customers
- Meet legal and regulatory obligations
- Improve our services
- Investigate complaints
- Protect patients, staff and the public
- Prevent fraud and unlawful activity
We will only use personal information for legitimate purposes.
7. Sharing Information
We do not sell personal information.
Where necessary we may share information with:
- NHS organisations
- Healthcare professionals
- Local Authorities
- Emergency Services
- Payment providers
- IT service providers
- Professional advisers
- Regulatory authorities
- Law enforcement agencies
Information is only shared where there is a lawful basis for doing so.
All organisations processing information on our behalf are required to comply with UK data protection legislation.
8. International Transfers
We normally store and process personal information within the United Kingdom.
Where information is transferred outside the UK, we will ensure that appropriate safeguards are in place in accordance with UK GDPR.
9. Information Security
Amvale has implemented appropriate technical and organisational measures to protect personal information, including:
- Encryption
- Secure servers
- Password protected systems
- Restricted access controls
- Staff training
- Confidentiality requirements
- Secure backup arrangements
- Regular security monitoring
Although we take reasonable steps to protect personal information, no electronic transmission can ever be guaranteed to be completely secure.
10. Retention of Information
We retain personal information only for as long as necessary to fulfil the purpose for which it was collected or where required by law.
Retention periods are determined in accordance with applicable legislation and our Records Management Policy.
11. Your Rights
Under UK GDPR you have the right to:
- Request access to your personal information.
- Request correction of inaccurate information.
- Request erasure of personal information where appropriate.
- Request restriction of processing.
- Object to certain processing activities.
- Request transfer of your personal information where applicable.
- Withdraw consent where processing is based upon consent.
To exercise any of these rights please contact us using the details contained within this Privacy Policy.
12. Data Protection Complaints
If you are unhappy with how Amvale has handled your personal information, you have the right to raise a complaint with us.
Complaints may be submitted by email, telephone, post or in writing using our Data Protection Complaint Form.
All complaints are handled in accordance with our Data Protection Complaints Handling Procedure and will be investigated fairly, transparently and without undue delay.
If you remain dissatisfied after we have completed our investigation, you have the right to complain to the Information Commissioner’s Office (ICO).
Information about making a complaint to the ICO can be found at:
13. Cookies
Our website uses cookies to ensure that it functions correctly and to improve the user experience.
Essential cookies are required for the operation of the website.
Where analytical cookies are used, they collect anonymised statistical information to help us improve the website and do not identify individual users.
Further information is available within our Cookie Policy.
14. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in legislation, regulatory guidance or the way we process personal information.
The latest version will always be published on our website.
15. Contact Us
If you have any questions about this Privacy Policy, wish to exercise your data protection rights or would like to make a data protection complaint, please contact:
Associate Director of Operations
Amvale Scotland Ltd
110 Stobcross Road
Glasgow
G3 8QQ
Telephone: 0800 695 1111
Email: info@amvalescotland.com
If, after completing our complaints process, you remain dissatisfied with the way your personal information has been handled, you have the right to complain to the Information Commissioner’s Office (ICO).
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