Patient Transport

A Professional and Compassionate Service Focused on Patient Dignity, Comfort & Safety

Our professional patient transport service provides safe, comfortable, and dependable travel for individuals who require assistance getting to and from healthcare appointments. Whether attending hospital visits, outpatient clinics, rehabilitation sessions, or returning home after treatment, we ensure every journey is handled with care, dignity, and professionalism in line with our values.

Every transport request is assessed by an expert advisor to identify the most appropriate level of support on board.

Our patient transport services are suitable for:

  • Hospital appointments and discharges
  • Outpatient clinics and treatment sessions
  • Physiotherapy and rehabilitation visits
  • Transport to care homes
  • Private medical appointments
  • Long-distance patient transfers

We understand that for many customers booking a private ambulance can be a once in a lifetime requirement that may initially seem daunting to navigate. Our team are always on hand to support and guide you.

Travelling for medical reasons can often be tiring and stressful. Our goal is to minimise these difficulties by providing a service that is organised, dependable and patient-focused.

We regularly support patients attending consultations, ongoing treatment programmes, rehabilitation services and specialist appointments. We also assist healthcare organisations requiring transportation between facilities and support care homes with planned patient movements.

Our experienced coordination team works closely with all parties involved to ensure appointments, discharges and transfers operate smoothly. Through effective planning and responsive communication, we help reduce uncertainty and improve the overall travel experience.

At Amvale Scotland, we believe every patient should be treated with dignity, respect and compassion throughout their journey. This commitment remains central to everything we do.

We focus on reliability, communication and professionalism throughout every stage of the journey. Patients, relatives and healthcare providers receive clear information and dependable service from the initial booking through to final arrival.

Our Scotland-wide and UK-wide coverage allows us to support a broad range of transportation requirements while maintaining the high standards expected from a specialist patient transport provider.

You’re in Safe Hands

We can provide everything from basic patient transport with Ambulance Care Assistants through to Paramedic level care on board
We provide transport services on behalf of…
  • NHS Health Boards
  • Private Individuals
  • Local Authorities
  • Health & Social Care Partnerships
  • The Insurance Industry


Patient transport is about far more than simply getting from one location to another. For many individuals, the journey itself can be a source of anxiety, particularly when recovering from illness, attending important medical appointments or managing long-term health conditions.

Our team understands these challenges and works hard to provide a service that puts patient welfare first. Every booking is individually assessed to ensure suitable arrangements are made and all relevant requirements are considered before travel begins.

Our Patient Transport Services Include

  • Non-emergency patient transport
  • Hospital discharge transport
  • Hospital-to-hospital transfers
  • Outpatient appointment transport
  • Care home transportation
  • Private patient transfers
  • Long-distance patient transport
  • Clinic and treatment centre transport
  • Mobility-assisted transportation
  • Healthcare facility transfers
  • Door-to-door patient transport
  • Scotland-wide and UK-wide coverage

FAQs

Find answers to your common questions below.

Yes, we’re happy to accommodate a friend or relative travelling with you. If you’re not planning to travel with a companion then please don’t worry as we’re confident you’ll find our crews approachable, friendly and engaging.

Our experienced team have access to a range of equipment to safely and comfortably bring patients up and down stairs depending upon their mobility requirements.

We generally require collection and destination details, appointment times, mobility requirements and relevant contact information.

 

Advance booking is recommended whenever possible, although urgent enquiries can often be accommodated subject to availability.

We regularly undertake both long transfers and shorter ones professionally and safely. With our level of experience, there’s really no request we’ve not heard before, so please do get in touch to discuss your query.

Door-to-Door Support

We offer a full door-to-door service, assisting patients from their home or care setting into the vehicle and ensuring they are safely handed over at their destination. Where needed, we can remain on site and return patients home after their appointment.

This level of support is especially valuable for elderly patients, those recovering from illness, or anyone who may feel anxious travelling alone.

Punctuality and reliability are essential when attending medical appointments. Our team plans each journey carefully to ensure timely arrivals and smooth, stress-free transport. We understand that every patient has different requirements, so we take the time to provide a personalised approach for each booking and can track all vehicles live in real time to monitor journey progress.

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What clients say

4.8
Catherine H. profile picture
Catherine H.
3 weeks ago
I used Amvale to transport my Mum from a care home in Birmingham up to Glasgow. I was really worried how she’d cope, it’s been many years since she’s travelled anywhere. Everyone I dealt with at Amvale was lovely, calls answered quickly, time taken to explain the service, updates on the journey and all at a very fair price. Thanks so much to all the team for making the process so smooth and easy. Highly recommend
D C. profile picture
D C.
2 months ago
Really enjoyed the FREC 3 First Responder course in Aberdeen. Paul was a great trainer — really knowledgeable, patient and engaging, and made the whole course interesting and easy to follow. There was a good mix of theory and practical work, and Paul was always happy to answer questions and explain things again when needed. I came away feeling much more confident in dealing with emergency situations. I’d definitely recommend the course to anyone looking to develop their first responder skills. Great course and a great trainer!
Elaine C. profile picture
Elaine C.
5 months ago
A massive thank you to Louise and Adam assisting a difficult move from house to care home. Very professional, kind and patient. Cannot recommend highly enough!
Frans B. profile picture
Frans B.
2 years ago
Having recently completed the FREC 3 course with Amvale Scotland, I highly recommend them. Huge thanks to our outstanding instructor, Steven McKenzie, Paramedic, for sharing his expertise and delivering such high-quality training.
Heather C. profile picture
Heather C.
2 years ago
Fantastic service! from the extremely helpful Mellisa in the office to the wonderful kind and friendly ambulance staff.
Gary G. profile picture
Gary G.
2 years ago
Great venue, with some fantastic realistic training scenarios from a knowledgable trainer - Steve.
June L. profile picture
June L.
2 years ago
My father was transported from a Glasgow hospital to his new home in Wiltshire. I apologise I don't have the names of the paramedics who facilitated the transfer, but they were outstanding in their professionalism, compassion and good humour. He was so well looked after throughout the journey, and even enjoyed a sleep on the chair that folds down to a substantial bed in the back of the ambulance. Having considered alternatives (plane, train, private vehicle) for this 500 mile journey, this was definitely the best choice, and I am very grateful to the team and the company for getting my father to me in a timely manner and in good form. Thankyou.
tom N. profile picture
tom N.
2 years ago
The hospital was unable to provide an ambulance to take my brother in law home. He was getting palliative care and time was short. I contacted Amvale and Joe managed to get a crew together within a couple of hours. The 2 staff who transfered my brother in law were amazing. Our family and support staff can't thank them enough. Colin passed away within a few hours at home with his sister by his side. Thank you.
Tracy A. profile picture
Tracy A.
3 years ago
FREC3 Amvale Glasgow Excellent 5 day course from start to finish. It was at times overwhelming with the amount of information the course contained but it was very well run and structured. We had the best trainer (Stevie McKenzie ) who broke it down and made it easier to process and digest. His very realistic approach when it came to the practical training was vital for me as it showed me the fast pace I’d be expected to work at as a first responder. By the end of the course I had gained the knowledge and practice I needed to have the confidence in my abilities. I got on really well with fellow students on the course. We bonded instantly and worked well together as a team. I would highly recommend this 5 day course regardless of experience or knowledge. All the staff at the Amvale Glasgow training centre are so welcoming, friendly, approachable and supportive. Big thanks to Andrew Short and Melissa who are lovely, friendly and happy to answer any queries relating to the course. Date of experience: 22 January 2024
David de W. profile picture
David de W.
3 years ago
Highly Recommend Amvale Scotland a superb service. We used Amvale for private ambulance transport for my elderly mother from Scotland to England, Borders General Hospital to Solihull care home. My mum felt safe on what was a very long journey well cared for by trained professional staff. So glad we used Amvale in transporting such a precious cargo.
Rachel B. profile picture
Rachel B.
3 years ago
From my first call to the safe delivery of my mum from Dumfries hospital to Leeds, Andrew was very helpful and gave me the confidence my 91 old mother would be in very safe hands. The ambulance arrived as promised and my mother was full of praise at how well she had been treated and delivered to her assisted flat. I was given a breakdown of timings with the crew calling me when they were 30 minutes away. The price was very reasonable and I have nothing but praise for the first class service. Would tell anyone looking for a private ambulance to use this service!